Privacy Policy

Last updated: 15 January 2026

Introduction

volixo GmbH is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains what data we collect, how we use your information, and your rights regarding your personal data. We comply with the General Data Protection Regulation (GDPR) and Austrian data protection laws.

Data Collection

The data we collect depends on how you interact with volixo. We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address, and company details when you contact us or request our services
• Project Information: Details about your structural engineering requirements, project specifications, and technical documentation
• Communication Records: Records of our correspondence, including emails, phone calls, and meeting notes
• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website
• Cookies and Tracking Data: Information collected through cookies and similar technologies as described in our Cookie Policy

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, or your consent. Specifically, we use your information to:

• Provide structural engineering services and respond to your enquiries
• Communicate with you about your projects and our services
• Prepare quotes, proposals, and technical documentation
• Manage our contractual relationships and billing
• Comply with legal and regulatory requirements
• Improve our website and services
• Maintain records for business continuity and quality assurance

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds: performance of a contract (when providing services), legitimate interests (for business operations and communications), legal obligation (for regulatory compliance), and consent (for marketing communications where applicable).

Data Sharing

We do not sell your personal data. We may share your information with:

• Professional partners and subcontractors involved in your projects
• Legal and professional advisors when necessary
• Regulatory authorities when required by law
• Service providers who assist with our business operations (under strict confidentiality agreements)

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Project-related data is typically retained for 10 years in accordance with Austrian engineering record-keeping requirements. Website analytics data is retained for 26 months. Marketing communications data is retained until you withdraw consent. We regularly review our data retention practices to ensure compliance with legal requirements.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where applicable

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website usage. For detailed information about our use of cookies, please see our Cookie Policy.

Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us using the following information:

Complaints

If you believe we have not handled your personal data in accordance with data protection law, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or your local supervisory authority.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.